29 Reviews for Secret Extensions - Page 3

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Never received

Sep 28, 2017 | | New Jersey

Horrible customer service, rude and nasty! Been a month and never received the product.

Terrible timeline for delivery

Sep 9, 2014 | | San Francsico, ca

Don't hold your breathe to receive this. It will take 6-8 weeks before you can expect delivery. From China, I expect. But they don't disclose this. Waiting, waiting, calibrating, LOL. Still waiting. Really hope it's worth the wait. Otherwise I will blog.

Color chart that is shown, is not right

Mar 15, 2017 | | Georgia

First order came in about 3 weeks. I have light to medium golden blonde hair all over my head. The first extension was platinum blonde. I got a return number and sent it back and paid postage for the second one, platinum blonde, but a few more streaks, not sure what color the streaks were supposed to be? Very disappointed and wish I had read more reviews, not sending back, going to take it to the local thrift store.

Horrible customer service, unpunctual

Jun 12, 2017 | | California

Purchased one month ago for a wedding, never got the product and no one in customer service answered what has happened. Supervisors are not even open to proactive solutions. Refund or reship, no promises, what a joke. They do not even care about feedback, or improvement for their operations. Save yourself time and money. Go somewhere else.

False advertising

Jul 14, 2017 | | California

They are not honest with their clients from the beginning. They ask you to pay $9.95 for fast shipping in 3 or 4 days. Been waiting for 1 month and at the end, I canceled it. No feedback, they just telling you the same lies everyday. Be careful.

Product is no good

Apr 17, 2017 | | Orlando, Florida

First, the product is no good. It does not stay on at all. Second, once you open it you can not return it. I just read the return policy on line. How are you going to know if you like it unless you try it on? Plus it comes in a flimsy package, and it states that you have to send it back in the original, unopened package. Give me a break, it's a terrible return policy and product. Don't waste your money. Now I am stuck with this and I can not even us it.

Is this a joke?

Jun 21, 2018 | | West Palm Beach, FL

I would never buy anything from an infomercial because I know it’s probably a scam. Anyway, I saw these still in the box at Goodwill, so I bought them for five bucks just to see if they really work. I’m honestly upset that I spent a whole five dollars on them. The “invisible” string is just pathetic. The hair only creates length and volume in certain areas, so pray to Jesus no one sees you from the back (or the front since the string will make it obvious you're wearing them). I figured mine was either missing pieces or faulty since I got it at a Goodwill. I looked online and it was all there so at that point I felt sad for anyone who actually paid full price for this. Please don’t buy this, not even from Goodwill.

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