Polar Pooch from Telebrands is a self-cooling mat for dogs that claims to keep your doggie cool for up to 3 hours. Polar Pooch states its secret is a pressure-activated gel core that begins working as soon as your dog lies down on it, only needs 15 minutes to reset, and is sturdy, portable and wipes clean.
What’s the Secret to Polar Pooch’s Self-Cooling?
Polar Pooch appears to be a thin blue mat, which contains a type of gel that says it requires no water or electricity and when any pressure is put on it, it begins to cool down. While they don’t specifically state what type of gel is inside, according to a poster on Instructables, these devices are made of what’s known as phase change material, which very basically “melt” when the dog’s body heat is against it, while the temperature of the room “freezes” it and really have nothing to do with pressure.
Polar Pooch promises this cooling effect will last up to 3 hours; when it stops working, they instruct you to pick it up and let it “reset” for 15 minutes. After that time, the material inside will be re-activated once your doggie lays down on it again.
What is Telebrands Charging for Polar Pooch?
Polar Pooch comes in 3 sizes, small, medium, and large and a 2-for-1 offer is also available. They don’t specifically state the size of each pad and when we called Telebrands customer service at 1-855-668-1655 and they had no further information as the product was still new when we wrote this in July 2015.
The prices are:
- 1 Small $19.99 plus $7.99 S&H = $27.98
- 1 Medium $24.99 plus $8.99 S&H = $33.98
- 1 Large $29.99 plus $9.99 S&H = $39.98
If you buy 2 Polar Pooches of the same size, they add:
- $12.99 for the second small, making the total $40.97
- $14.99 for the second medium, making the total $48.97
- $17.99 for the second large, making the total $57.97
Telebrands Refund and Money Back Guarantee Policy
Polar Pooch and Telebrands all carry the same money back guarantee for all non-consumable products, namely you can get the purchase price back if you contact them within 30 days to return it.
- This does not include any shipping and handling you paid, nor the extra fees for the second Polar Pooch
- You must pay to ship it back yourself
- You must also include in writing a “detailed” explanation as to why you are returning Polar Pooch, or they could refuse your request
Bottom Line: Is Polar Pooch a Good Way to Cool My Dog Off in the Summer?
Hot dogs are for baseball games – they should not be panting and lying around your house! That’s why a product like Polar Pooch is certainly appealing. We could find no customer reviews of Polar Pooch, but there are a few things we’d like to remind you:
First, they don’t specifically state the dimensions of the mat, so “small”, “medium”, and “large” could be subjective. Second, they don’t specifically state what material is in it. Although it’s likely safe, we couldn’t find a patent number to find the ingredients (more on that in a moment).
Third, Telebrands continues to have a very poor reputation with consumers. Since we started BrightReviews in 2014, we’ve seen their BBB rating fall from an A to an F due to over a thousand complaints and a lawsuit by the state of New Jersey. It currently is at a D- with 1216 complaints in the last 3 years for advertising/sales, billing/collection, delivery, guarantee/warranty issues, and product problems.
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Alternatives to Polar Pooch
In spite of their claims, a self-cooling pet mat like Polar Pooch is hardly new or revolutionary. We found several alternatives, including The Green Pet Shop Self Cooling Pad which has an average of 4-stars from over 600 reviewers on Amazon. According to its patent, it contains 30% carboxmethyl cellulose; 20% percent water; 35% percent polyacrylamide; and15% percent alginic acid, ingredients that should be safe for your pet to lie down upon.
We also found a “field test” of cooling pads on a website called Dogknobit who took The Green Pet Shop’s pad as well as the K&H Cool Bed III, a pad that is more akin to a waterbed.
As you can see, the Cool Bed III is quite a bit thicker, but does require adding some water. His conclusion was that both products worked, but the Cool Bed III got the edge because of the extra cushioning.
You may also be interested in reading: How a Dog Cooling Pad Works from Vetinfo.
Let us know your experience with Polar Pets below!