15 Reviews for Neutratone - Page 2

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Terrible customer service

Nov 24, 2015 | | Altura, MN

The product comes in a plain white package with no product or company name. It has no invoice or receipt that states you need to call within 14 DAYS to cancel or they will keep sending the product and keep charging your credit card. I was on hold for 25 minutes last night to talk to Customer Service. No help, I talked to a supervisor, also no help, after 45 minutes I gave up. The product does not work and the company is no help in getting your money back!

Would not recommend

May 5, 2017 | | Colorado

My credit card company called to alert me of charges I was not aware of. I have not had the trial sample for two weeks, yet my credit card was charged $69. When I called, I was told by a recording that the lines were busy, to please call back. I emailed the company and the response was rude. I did cancel my order, but must "return" the samples. What are they going to do with half used samples?

Do not but it!

May 17, 2017 | | San Francisco

I ordered a "free sample" - pay only shipping/handling charges. Today I found they have charged my bank account $98 without my consent. I have been trying to contact them for the last 3 months and the voice message is full, no email contact.

Rip off. Do not fall for the $4.95 trial special.

Feb 26, 2018 | | NM

I purchased this cream for the $4.95 special. Which was supposedly on a 14-day trial basis, which you click a box saying you read it. (I didn't read the fine print, which I should have). Today, I opened my bank account online, and I saw a $98.95 pending charge! Aaaah! I called this company to ask about it. It was over the "14" days and they had me on auto-pay! They would not refund it and the lady I spoke with kept repeating the 14-day rule over, and over, and didn't want to listen to me. She argued with me and was very condescending. This product is ok but no major wrinkle improvement. Save yourself the heartache and money on this product!

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