14 Reviews for Genie Hour Glass - Page 2

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Jul 2, 2015 |

Do not purchase this. They give you the run around and will do anything they can to make sure they still receive your money. The 60 day money back guarantee does not include shipping and handling, meaning it would cost more to send the product back than to keep it. UPS also charged me another $20 I was not informed about when they (finally) delivered it. That was despite already being charged shipping and handling. Every representative has been short and brisk with me. The email address they give you to forward your concerns doesn't even exist. They clearly don't care about customer feedback, because they make it impossible to give any.

Don't Buy This Crap

Jun 16, 2015 | | Garland Tx

Yes like Michelle said every time you call they say it is on back order and tell you to call back within 2 weeks. You call back in two weeks and it is still on back order. So I called to cancel my order and asked her was it still on back up order and she told me yes. I have also ordered things from China and Japan. Anywhere else it comes within a week or two. I ordered this product May 6th and it is now June 16th, 2015 and I still have not seen it and the customer service is a no go. They try to over talk you and tell you what you want to hear and this product and this company is a sham. I wouldn't nevertheless be surprised if they wrote their own reviews. It is a no go, so please don't order this.

Order delivery wait time is the worst

May 30, 2015 | | Boston

I have never had to wait this lengthy period of time for any product in mainland USA. I've had delivery from China and Japan arrived in fewer days than this product. They should refrain from advertising this product if they keep running out of stock and unable to meet the customer's needs. I wouldn't be surprised if they got a lot of cancelation due to lengthy wait time.

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